Privacy Policy

1. Introduction

EmoBloom (the "App" or "Company") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your personal data when you use our service.

2. Information We Collect

2.1 Personal Information

• Account Information: Email address, username (nickname)
• Profile Data: Age, preferences, personality assessment results
• Contact Information: Information provided when contacting support

2.2 App Usage Data

• Diary Data: Diary texts, emotional expressions, attached images
• AI Interaction Data: Conversation history with AI characters, relationship levels
• Usage Patterns: App usage frequency, feature usage, settings and preferences
• Device Information: Device type, operating system, app version

2.3 Automatically Collected Information

• Technical Data: IP address, device identifiers, crash reports
• Analytics Data: User behavior patterns, feature usage statistics

3. How We Use Information

3.1 Core App Functionality

• Provide diary writing and emotional tracking features
• Generate personalized AI character responses based on your personality
• Maintain AI character relationships and memory systems
• Sync data across your devices

3.2 Service Improvement

• Analyze usage patterns to improve app features
• Optimize AI response quality and personalization
• Develop new features based on user feedback
• Ensure app security and prevent abuse

3.3 Communication

• Provide customer support and respond to inquiries
• Send important service notifications
• Deliver optional marketing communications (with consent)

4. Legal Basis for Processing

We process your personal information based on:

• Contract Performance: To provide the services you've requested
• Legitimate Interests: To improve our services and ensure security
• Consent: For optional features and marketing communications
• Legal Obligations: To comply with applicable laws and regulations

5. Third-Party Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

5.1 Service Providers

• Google Firebase: For secure data storage and authentication (Google LLC, United States)
• Google Gemini API: For AI character response generation (Google LLC, United States)
• Cloud Storage Providers: For secure data backup and synchronization

5.2 Legal Requirements

• When required by law, regulation, or court order
• To protect our rights, property, or safety
• To prevent fraud or abuse of our services

5.3 Business Transfers

• In the event of a merger, acquisition, or sale of assets (users will be notified)

6. Data Storage and Security

6.1 Storage Location

• Data is stored in Firebase Firestore
• Servers are located in secure Google Cloud data centers
• Data is backed up regularly for disaster recovery

6.2 Security Measures

• Secure authentication and access controls for sensitive data
• Regular security audits and monitoring
• Industry-standard security protocols
• HTTPS encryption for data transmission

6.3 Data Retention

• Account data is retained while your account is active
• Diary data is retained until you delete it or close your account
• AI interaction data is retained to maintain character relationships
• Analytics data may be retained in aggregated form for service improvement

7. Your Rights and Choices

You have the following rights regarding your personal information:

7.1 Access and Portability

• View and download your personal data
• Request a copy of your data in a portable format

7.2 Correction and Updates

• Update your profile information at any time
• Correct inaccurate personal information

7.3 Deletion

• Delete individual diary entries
• Delete your entire account and all associated data
• Request removal of specific personal information

7.4 Data Processing Control

• Opt out of optional data processing
• Withdraw consent for marketing communications
• Control AI personalization settings

8. Data Deletion Process

When you request account deletion:

• All personal data is permanently deleted within 30 days
• AI character data and conversation history are removed
• Backup copies are securely destroyed
• Only anonymized, aggregated data may be retained for service improvement

9. Children's Privacy

EmoBloom is intended for users aged 13 and older. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided personal information, we will immediately delete it and terminate the account.

10. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your privacy in accordance with applicable data protection laws.

11. Cookies and Tracking

Currently, this app does not use tracking cookies on websites. If we introduce in-app analytics tools (such as Google Analytics) in the future, we will update this policy in advance and notify you.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy in the app
• Sending an email notification (if you've provided an email address)
• Displaying a prominent notice in the app

13. Contact Information

14. Dispute Resolution

If you have concerns about our privacy practices that cannot be resolved through our support channels, you may have the right to file a complaint with your local data protection authority.